*** UPDATE – 10:15PM 2/8/2023 ***
The upstream fiber line has been repaired! UltraWISP services are back up and running!

There is a known service outage. This outage is not due to a failure in our systems, but upstream in the fiber network between us and the internet at large.

The upstream carrier that supplies the fiber uplink connection to our network has had some kind of incident that has damaged their fiber lines. They already have crews on site addressing this issue. This is their current statement:

• “We are aware of a service interruption affecting customers in Davis, WV and surrounding areas [Davis, Hambleton, Hendricks, Parsons, Montrose, and Romney] due to damage to our fiber facilities.

  While our crews are working as quickly as possible to complete the necessary repairs to restore service, the repair of fiber optics is a complex and time-consuming process.

  We know that you depend on [our] services, so we regret the inconvenience this has caused, and we are working to restore services as soon as possible.”

I also understand that this is causing everyone difficulties and appreciate your patience while we wait for these fiber lines to be repaired.

Thank you!
Andrew Meador

UPDATES:

• 3:45PM – 2/8/2023
  
  • ETA on fiber repairs is 10PM tonight
• 10:05PM – 2/8/2023
  • ETA on fiber repairs is 2AM 2/9/2023