We live in a very rural setting and have struggled with internet connectivity problems ourselves for a long time. We got tired of fighting with customer service blaming our computers, equipment, lines, etc. We knew better and got sick of the blame game being played – instead of them tackling the real issue – of them massively overselling their equally massively undersized systems!
Satellite systems are EXPENSIVE and we never had any success in having them meet their sales pitches of speed or quality. Support was a waste of time – if you could even reach them. The new guy on the block is not much different (no phone support, MANY experiencing weeks before support gets back to support tickets; slower than advertised latency and speeds, increasing prices, and in some of their coverage areas starting to implement data caps to alleviate congestion – which they are causing by overselling!
With over 40 years of experience in computing systems, networking, server management, database management, software design, etc – we decided to stop just complaining and to do something about it!
