*** Update – 2:56AM 12/19/2024 ***
The outage is resolved. The provider finished their maintenance a little early. We still need to resolve the failover issue – hopefully over the next few days. But for now, systems are normal!
 
There is/was a known service outage. This outage is due to a planned outage by one of our providers, but an unexpected outage for us.

In anticipation of this planned outage, an additional redundant failover system was put in place – however there were problems with the automatic transition when the other uplink went down, causing a failure in our systems.

The planned outage by the one provider may last until 5am. However, automatic failover is still not working properly. If there are more outages, we can manually switch uplinks which takes a little longer but will resolve any long outages.

We will continue to work on the automatic failover system so that in the future, outages due to either provider going down will be a thing of the past.

Thank you!
Andrew Meador

UPDATES:

  • 10:36PM – 12/18/2024
    • Outage began
  • ~11:00PM through ~12:30am – 12/19/2024
    • Outage mostly resolved and down provider up – but could change. Website Systems Status Page updated and modified to provide more information and to also monitor alternate pathways to core systems.